QAC AI Support

Welcome to QAC AI Support.

This page is here to help you with common questions about your QAC AI Agent account, subscription, stock, advertising and buyer enquiries.

Start with the answers below. If you cannot resolve the issue here, ask QAC AI. If you still need personal assistance, contact the QAC support team.

Agent Account & Login

I cannot log into my QAC AI Agent account. What should I do?
First check that you are using the email address or username registered to your account and the correct password. If necessary, use the password reset option. If you still cannot access your account, ask QAC AI for assistance.

What is my Agent Code?
Your Agent Code is the unique code linked to your QAC AI Agent account. It is used by the QAC AI system for private identification, stock attribution, enquiry routing and reporting.

Can two Agents use the same Agent Code?
No. Each Agent Code must be unique and can only be linked to one Agent account.

Subscription & Payment

How does my QAC AI subscription work?
Your subscription gives you access to the approved QAC AI Agent services and protected Agent area available under your subscription.

What happens after I pay?
Once your payment and subscription are successfully confirmed, your QAC AI Agent account can be activated and linked to your subscription.

What if there is a problem with my payment or subscription?
Ask QAC AI first. If the matter requires account or payment assistance from QAC, contact the QAC support team.

Adding Stock & Equipment

How do I submit equipment to QAC AI?
Use the approved Agent stock submission process and provide the requested equipment information, photographs, videos and other relevant details.

Who is responsible for the information I submit?
You remain responsible for ensuring that the stock information you provide is accurate and that you have the right and authority to submit the equipment and advertising material.

What happens when an item is sold, reserved or no longer available?
Update QAC AI as soon as possible so the correct stock status can be recorded and advertising can be stopped or adjusted where required.

Advertising & Buyer Enquiries

How are buyer enquiries handled?
QAC AI uses the relevant stock information and routing information to help direct an enquiry to the correct Agent or responsible party.

Does QAC take ownership of my customer?
No. Your clients remain your clients. QAC AI supports the advertising, enquiry routing and administration process. You remain responsible for your own customer relationships, negotiations and transactions.

Privacy & Agent Independence

Is my private Agent information advertised publicly?
No. Private Agent and business information used internally by QAC AI is kept separate from information intended for public advertising.

Am I employed by QAC?
No. QAC AI Agents are independent operators. Your Agent account or subscription does not make you an employee, staff member, salesperson, representative or subordinate of QAC.

Still Need Help?

If you could not find the answer above:

1. Ask QAC AI — QAC AI can guide you through the available processes and help with questions about using your Agent account.

2. Speak to Us — If the matter requires personal assistance, contact the QAC support team through the official QAC support email or support helpline.

Read it → Ask AI → Speak to us.